BatPro Privacy Policy – How We Protect Your Personal Data

01Introduction

BatPro ("we", "us", "our") is committed to protecting the personal data of everyone who uses the BatPro platform at batpro.click, including all associated mobile-optimised pages, services, and games. This Privacy Policy explains in straightforward terms what information BatPro collects from Pakistani players, why we collect it, what we do with it, and how you can exercise control over your own data.

When you create a BatPro account, make a deposit, place a bet, play a live casino game, join a Ludo tournament, or even just browse BatPro's odds pages, certain data is collected as part of delivering those services to you. None of this is hidden. BatPro believes you have the right to understand exactly what data flows are involved in using our platform — and this policy is our commitment to that transparency.

This Privacy Policy should be read alongside BatPro's Terms and Conditions. By creating a BatPro account or using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how BatPro handles personal data, please do not create an account or use BatPro's services.

02Data We Collect

BatPro collects personal data in several ways — information you give us directly, information collected automatically when you use the platform, and occasionally information from third-party sources used for verification purposes.

Information You Provide Directly

• Registration data: Your full name, date of birth, mobile number, and email address when you create a BatPro account.
• Identity verification data: Government-issued ID such as your CNIC or passport, which BatPro may request to verify your identity and age in compliance with its responsible gaming and anti-fraud obligations.
• Payment information: Details necessary to process deposits and withdrawals, including your Easypaisa or JazzCash mobile wallet number, NayaPay or SadaPay account details, bank account information for IBFT transfers, or card details for Visa/Mastercard transactions. BatPro does not store full card numbers — card payments are processed by a certified payment gateway.
• Communication data: Messages you send to BatPro's support team via Live Chat, WhatsApp, email, or any other support channel.
• Responsible gaming data: Deposit limits, cooling-off requests, and self-exclusion decisions you make through your account settings.

Information Collected Automatically

• Device and access data: Your IP address, device type, operating system, browser type and version, and the pages or games you access on BatPro.
• Betting and gaming data: A full record of bets placed, games played, stakes, odds, outcomes, and transaction history on BatPro.
• Session data: Login timestamps, session duration, and navigation patterns within the BatPro platform.
• Cookie and tracking data: Data collected through cookies and similar technologies as described in Section 06 of this policy.

Information from Third Parties

• Identity verification providers: BatPro may cross-reference registration data with third-party identity verification services to confirm the accuracy of information you have provided.
• Fraud prevention services: BatPro uses specialist fraud detection services that may provide risk signals based on patterns associated with your IP address, device, or transaction history.
• Payment processors: Confirmation of payment status and wallet ownership from Easypaisa, JazzCash, and other payment providers.

03How We Use Your Data

BatPro uses personal data for a limited set of clearly defined purposes. We do not use your data for anything that is not listed here, and we do not use it in ways that would be unexpected or contrary to the relationship you have with BatPro as a player.

• Account management: Creating and maintaining your BatPro account, authenticating your identity at login, and enabling you to access your betting history, balance, and settings.
• Service delivery: Processing your deposits, settling your bets, crediting your winnings, and processing withdrawal requests to Easypaisa, JazzCash, or your bank account in PKR.
• Identity and age verification: Confirming that you meet BatPro's minimum age requirement of 18 years and that the identity information you have provided is accurate, as required for responsible gaming and anti-fraud compliance.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited conduct as defined in BatPro's Terms and Conditions.
• Responsible gaming: Monitoring for betting patterns that may indicate problem gambling, administering deposit limits and self-exclusion tools, and proactively reaching out to players who may benefit from responsible gaming support.
• Customer support: Responding to your queries, resolving complaints, processing account amendments, and improving the quality of BatPro's support team based on interaction records.
• Legal and regulatory compliance: Meeting BatPro's obligations under applicable laws, responding to valid legal requests, and maintaining records required for audit purposes.
• Platform improvement: Analysing aggregated, anonymised usage data to identify how BatPro can improve its products, games, and user experience for Pakistani players.
• Communications: Sending you account-related notifications, security alerts, and — where you have opted in — information about BatPro promotions and new features. You can opt out of marketing communications at any time from your account settings.

04Legal Basis for Processing

BatPro processes your personal data on one or more of the following legal bases depending on the type of processing involved:

• Contractual necessity: Processing required to fulfil BatPro's obligations under the Terms and Conditions you have accepted — including account management, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering rules, age verification requirements, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out for BatPro's legitimate business interests — including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring — where these interests do not override your fundamental privacy rights.
• Consent: Processing carried out on the basis of your explicit consent, such as receiving marketing communications about BatPro promotions. You may withdraw consent for consent-based processing at any time without affecting the lawfulness of processing that occurred before withdrawal.

05Data Sharing & Third Parties

BatPro does not sell, rent, or trade your personal data to any third party. We share data only in the following specific, limited circumstances:

Service Providers

BatPro works with carefully selected third-party service providers who process personal data on BatPro's behalf under strict contractual data protection obligations. These include:

• Payment processors handling Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card transactions.
• Identity and age verification providers used for KYC compliance.
• Fraud detection and cybersecurity services that help protect BatPro's platform and players.
• Customer support and live chat technology providers.
• Cloud infrastructure providers hosting the BatPro platform.

All service providers are required by contract to use your data only for the specific purpose BatPro has engaged them for, and to maintain appropriate security standards.

Legal and Regulatory Disclosures

BatPro may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a valid legal order, subpoena, or regulatory obligation. BatPro will notify affected players of such disclosures where it is legally permitted to do so.

Responsible Gaming Networks

Where BatPro participates in cross-operator self-exclusion schemes, your self-exclusion status may be shared with participating operators to prevent access to gambling services across the network. This sharing is carried out in your interest and is part of BatPro's responsible gaming commitment.

Business Transfers

In the event of a merger, acquisition, or sale of BatPro's business, player data may be transferred to the acquiring entity. Players will be notified of any such transfer and their rights in relation to it before any transfer takes place.

06Cookies & Tracking Technologies

BatPro uses cookies and similar tracking technologies on its website. A cookie is a small text file stored on your device when you visit batpro.click. Cookies help BatPro deliver a better experience by remembering your preferences, keeping you logged in between sessions, and helping us understand how the platform is being used.

Types of Cookies BatPro Uses

• Essential cookies: Required for the BatPro platform to function correctly. These include session authentication cookies, security tokens, and cookies that maintain your logged-in state. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences — such as language settings, preferred deposit method, and table limit preferences in the live casino — so you do not have to re-enter them every session.
• Analytics cookies: Help BatPro understand how players navigate the platform, which pages are most visited, and where users experience difficulty. This data is used in aggregated, anonymised form to improve the platform.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to BatPro's platform.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use core BatPro functionality, including the ability to stay logged in and place bets. BatPro does not use advertising or third-party retargeting cookies.

07Data Security

BatPro takes the security of your personal data seriously and implements multiple layers of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

• Encryption in transit: All data transmitted between your device and BatPro's servers is encrypted using TLS (Transport Layer Security), the same technology used by banks and financial institutions.
• Encryption at rest: Sensitive personal data, including identity documents and financial information, is stored using strong encryption in BatPro's database infrastructure.
• Access controls: Access to personal data within BatPro's systems is restricted on a strict need-to-know basis. Staff members can only access the data required to perform their specific role.
• Two-factor authentication: BatPro supports two-factor authentication for player accounts. We strongly encourage all BatPro users to enable this feature for additional account security.
• Regular security audits: BatPro's platform and data infrastructure undergoes regular security reviews and penetration testing by independent specialists.
• Incident response: BatPro maintains an incident response procedure. In the event of a data breach that affects your personal data, BatPro will notify affected players as required by applicable law.

While BatPro implements industry-standard security measures, no digital system is completely immune to attack. Players also have a responsibility to maintain their own account security by using a strong unique password and not sharing login credentials with others.

08Data Retention

BatPro retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your active BatPro account and for a minimum period after account closure as required for legal, regulatory, and audit purposes.
• Betting and transaction records: Financial and betting transaction records are retained for a minimum of 5 years from the date of the transaction, in accordance with anti-money laundering record-keeping obligations.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically 5 years from the end of the customer relationship.
• Support communications: Retained for up to 3 years from the date of the last communication, to support dispute resolution and quality improvement.
• Responsible gaming records: Self-exclusion and deposit limit records are retained for at least 6 years to ensure continued enforcement of player protection measures.
• Technical and security logs: Retained for up to 12 months for security investigation purposes and then deleted.

When personal data is no longer required, BatPro permanently deletes or anonymises it. Anonymous, aggregated data derived from your usage may be retained indefinitely for platform analytics without affecting your privacy.

09Your Rights Over Your Data

As a BatPro player, you have meaningful rights over the personal data BatPro holds about you. BatPro is committed to honouring these rights promptly and without unnecessary friction. Your rights include:

To exercise any of these rights, contact BatPro's support team at support@batpro.click with the subject line "Data Rights Request". BatPro will respond within 30 days. We may need to verify your identity before processing certain requests. Exercising your rights is free of charge.

Please note that certain rights may be limited where BatPro has legal obligations to retain data — for example, financial records required for anti-money laundering compliance cannot be deleted on request. BatPro will explain any applicable limitations when responding to your request.

10Children's Privacy

BatPro is strictly for adults aged 18 and over. BatPro does not knowingly collect personal data from anyone under the age of 18. If BatPro discovers that personal data has been collected from a person under 18, that account will be immediately closed, any funds held will be managed in accordance with BatPro's underage gambling procedures, and the personal data of the minor will be deleted promptly.

Parents and guardians who suspect a minor may have created a BatPro account should contact support@batpro.click immediately. BatPro takes such reports seriously and will act without delay.

BatPro recommends that parents and guardians use parental control software to prevent minors from accessing online gambling sites, including BatPro. This is a shared responsibility between BatPro and the households in which minors are present.

11Changes to This Privacy Policy

BatPro may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When material changes are made, BatPro will notify registered players through one or more of the following: a prominent notice on the BatPro website, an in-account notification, or an email to your registered address.

The "Last Updated" date at the top of this page always reflects when the most recent version was published. The current version is always available at batpro.click/privacy-policy. Minor clarifications that do not materially affect how BatPro uses your data may be made without specific notification.

Your continued use of BatPro after the effective date of any updated Privacy Policy constitutes acceptance of the updated terms. If you disagree with material changes to the Privacy Policy, you should stop using BatPro and may request account closure.

12Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or BatPro's handling of your personal data, please contact us. BatPro's support team is available 24 hours a day, 7 days a week.